Privacy Policy.

Last updated October 21, 2026

This policy explains what Educational Professional Services, a Louisiana corporation doing business as E-Rate Support Services (“E-Rate Support”, “we”) collects through this website, the applicant portal and the vendor portal, why, and what you can do about it. We do not sell personal information, and we do not use advertising or tracking cookies.

Public E-Rate data

Most of what the portals show is public data published by USAC: funding requests, commitments, invoices, budgets, Form 470 filings and the contact details applicants put in those filings. We show it as USAC publishes it. Questions about that data, or requests to correct it, belong with USAC or with the organization that filed it.

What we collect

When you create or use an account

Your name, email address and password. Passwords are stored by our sign-in provider in a form we cannot read.
The districts you follow, or for a vendor, your company’s name, SPINs, service lines and territory, and the people you invite.
An organization name and tagline, if you add one.
What you do in the portal that we need to keep for you: saved opportunities, requirements you tick off, and your alert settings.
A record of each sign-in (when and how), and of failed attempts on an existing account, to protect it.
A record of each email we send you, so we can tell whether it was delivered.
Messages you send us through the feedback form.

When you pay

Card payments are handled by Stripe. We never see or store your full card number. We keep your plan, its price, its status and dates, and Stripe’s reference to you. If you pay by check or bank transfer, our staff record the payment.

When you contact us through this website

Our forms ask for your name, email and, depending on the form, your organization, Billed Entity Number, phone number and message. They are emailed to our team so we can reply, and are not stored on this website.

What we do not collect

We do not collect information about students. The services are for staff of schools, libraries and service providers, and are not directed at children. This website has no analytics or advertising trackers.

How we use it

To run your account, show you the right districts or territory, and send the alerts and emails you have asked for.
To bill you and keep financial records.
To support you. Our staff can see your account, and can view the portal as you see it for up to 30 minutes at a time; they cannot change anything while they do, and each view is recorded with its reason.
To keep the services secure, and to fix and improve them.
To answer you when you contact us.

Who helps us run the services

We use a few providers, each only for its job, under their own privacy and security terms:

Vercel hosts this website and the portals.
Supabase stores the portals’ database and handles sign-in, in the United States.
Stripe processes card payments.
Brevo sends our emails.
OpenAI reads public RFP documents to summarize them. We send it the documents, not information about you.
The U.S. Census Bureau’s geocoder turns the public addresses of school annexes into map coordinates. No information about you is sent.

We may also share information when the law requires it, or with a buyer if the business is ever sold, under this same policy.

Cookies

The portals use cookies to keep you signed in and to remember a few choices, such as the district you are looking at and whether the menu is folded. They are needed for the portals to work. We do not use advertising or analytics cookies.

How long we keep it

Account information is kept while your account is open. When you ask us to close it, we delete it within 90 days, except as below.
Payment records are kept for 7 years, for tax and accounting.
Sign-in records are kept for one year.
The record of changes our staff make to accounts, and of staff views, is kept so we can always say who did what.

Security

Information travels encrypted, access to the database is limited to the services themselves and our staff, and each customer can only see their own account. No system is perfectly secure; if something goes wrong that affects your information, we will tell you as the law requires.

Your choices

You can change your name, your districts or territory, and your alert settings in the portal, and stop alert emails at any time.
You can ask us for a copy of your information, to correct it, or to delete your account, by writing to info@erate.support. We may keep what we must by law, such as payment records.

Changes to this policy

We will post any update here with its date, and email account holders about changes that matter to them.

Contact

Educational Professional Services, a Louisiana corporation doing business as E-Rate Support Services, P.O. Box 728, Pine Grove, LA 70453. Email info@erate.support or call 216-586-2138.