E-Rate Support Services offers a comprehensive list of services designed to help navigate the complex E-Rate rules and procedures.
Dr. Teri Lawrence, the CEO, has worked with the E-Rate program as a State E-Rate Coordinator for Louisiana and as an Independent consultant for schools and libraries for more than 27 years. Sales strategies have traditionally been centered on business customers. However, the unique nature of E-Rate Program sales demands a different approach, one that is focused on understanding FCC Orders, USAC complex procedures, unique invoicing procedures, and much more.
For vendors needing targeted services, such as E-Rate training and access to our easy-to-use management software, E-Rate Support will tailor the services to achieve your goals.
Through the E-Rate Program, $4.2 billion in funding is available for Internet Access and Network equipment and services. All vendors are encouraged to participate, but local vendors can easily become discouraged if they do not know the rules and processes.
Help Desk Support is included in some memberships. We are here to answer your questions and interrupt the E-Rate language.
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The boogie man is a mythical figure often used to scare children into good behavior. Boogiemen, maybe the Auditors in the E-Rate Program, unless you know the tricks of the trade.. There are many tricks to success in the E-Rate Program, and we are here to teach compliance with training on E-Rate policies and procedures by preparing for an audit every step of the way.
Never miss a deadline in the E-Rate Program, with many deadlines. E-Rate Support
has created alerts in our software.
The software is your alarm clock, and snooze will not work. Each deadline alert is
designed to send an alert that begins 30 days before the deadline, and it resends the
alert every 10 days.
And if that doesn’t work, our staff monitors the alerts by posting the alert in the database
portal.
Examples of Form Alerts are:
470, 471, 486, invoicing (SPI and BEARS)
PIA alerts
15-day responses, Extension, Summer Deference
Missing any of these alerts may cause a denial or reduction of funding.
Empowering a sales team with E-Rate training and understanding data tools is a direct path to increased funding. Many corporations maintain an internal E-Rate team to handle invoicing, preparing quotes, reviewing contracts, and other compliance-related tasks.
These are all necessary, but the sales force is often left to figure it out by attending an annual training.
Given the complexity of E-Rate, having dedicated E-Rate experts answer questions and provide training and support is a sure way to boost sales and instill confidence in your team.
E-Rate Support is the linchpin of our approach to any funding strategy. It is a cost-effective solution that works directly with the sales team, offering daily support and reinforcing their value in our operations.
Many applicants, service providers, and consultants often second-guess their knowledge of the program, whether they have been involved for one year or 27 years. The FCC orders can sometimes seem overwhelming, and few people want to read through 50 pages of regulatory text or keep track of all the changes.
E-Rate Support provides training and sends weekly newsletters. Upon request, we can also customize training specifically for your staff.
Additionally, we offer training on 23 different data sets, including external programs like the Pilot Security Program and the Educational Connectivity Fund Program.
We continuously monitor changes in the E-Rate program, including all comments posted by the FCC and recent appeal decisions.